Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Service Slow Down In Centerville GA
Service is WAY slow today. Usually she gets 92 download speed and 54 upload. But here lately her download speed is 66 and her download speed is 4. This is upsetting since I pay for the second to the last highest package for service.
Is there something going on in my area or is it true what they say your trying to get me to buy a higher package? If so, thats an illegal business practice.
Health_Edge
+5 more
Valued Contributor III
•
Any reduction in service is going to be technical in nature. Cox doesn't have the ability to reduce speed to a single user on a case by case basis. Also, even if they could, I doubt they would. Any such tactics would result in more inbound calls and trouble calls and probably cost them more money in the end.
How are you connecting? Wire or wireless? If wired, direct to modem or to a router?
0
0