Seeking Refund!

Anyone else completely unsatisfied with their cox cable w/ DVR service??

We have had a rocky experience to say the least, and only had it for 1 week! When they installed it, they gave us a defective box that would set up the channels to record, but not actually record/store them. Then they gave us a new box, but i couldn't get the TV remote to do anything but change channels... so again, no recording! Finally figured out how to fix that issue and the picture is just not up to par. Not only is it spotty and freezes, but it's extremely pixelated. I specifically mentioned the importance of having Nick Jr. and they failed to point out this was not an HD channel. My husband can't even stand to have it on for our son because the images are so terrible. After all this headache I'm canceling our cable/DVR service tomorrow (exactly 1 week after having it installed) and going to be trying my *** hardest for a full refund. Will happily go back to netflix!! Don't waste your money.