Seeking Refund!

When I look at your setup from this end I'm seeing indications particularly from the cable modem side of things of a possible signal issue.  It might be a good idea to arrange for a technician to come out and check for signal problems as well as possible equipment issues.

I agree!  If they come out they will charge you big time.  My TV does not work half the time I still don't have a home phone and after 8 months I am paying them over $250. a month.  I am going to AT&T.  They are not great but Comcast is not in my area yet!

Good luck!

Stop lying to them!!  Cox is the worst for tech support, customer service and billing!  I have had AT&T and Comcast and your company is the worst they wastes all my free time trying to get my service to work!!!!  I gave it 8 months and it still sucks!  You should be paying me now!!!

yes i also have a $200 + month bill, this is ridiculous.  $80+ a month for some lame channels on tv (which is the highest thing on bill)

when i signed up , yea it was $75 a month for the first months, then supposedly a $102 thereafter.  but i have received bills for over twice this amount.  and yes im 2 months late ($422) because its outrageous.  Our car payment is lower than this service.

YES!!!! We are soooooo frustrated. Multiple tech visits. Lots of money. And the spotty access to the services we are paying for! Tired of seeing "No signal detected for this channel" and having to reboot and turn on and off and work with the system to get it to work - which it sometimes does and sometimes doesn't. We sometimes have to move to another room to another TV to watch. And the latest is Cox telling me they would credit us on the time we have not been able to use the service and then sending us a $260 bill instead! We agree, don't waste your money.

If service is working in another it would sound to me like the issue lies either with the box or the outlet in the room experiencing problems.  My recommendation would be if you haven't yet to try calling our technical support representatives and if necessary scheduling a technician to come and troubleshoot that further.

Hey guys, I have to say that from day one I've never had any trouble with my Cox service here in RI. I'm not fond of the controller but my DVR works great. Channels are crystal clear, I use HDMI cables, but otherwise just the History Channel pixelates from time to time. I have all the HD channels and HBO and Cinemax also and my bill is $124, a month. If your bill is $250 and it's wrong just pick up the phone and call them. Me thinks you guys are buying too many on demand movies or maybe it's those $54.99 UFC PPV events and you just forget about them. Sorry just my opinion. Customer service has been very fair to me, just try to be nice and they'll usually reciprocate.

But if you really hate Cox and want a great picture try Verizon FIOS, I had it for 6 months and it was the best cable I've ever had. Extremely stable crystal clear picture strong signal 23MB Internet connection, although Cox in RI is around 20 MB's FIOS was better for Wi-Fi tho.

The customer service staff are soooo rude and hard to deal with, direct tv has a really good rate right now i think that is the way to go...

I am so livid that I do not even know where to begin. I have NEVER had this type of lousy service and nonprofessional behavior in my entire life. The "technician" that you sent to my home today, Saturday 10-27, was a joke. He showed up early after I asked him to wait an hour. He was scheduled for 5-7 p.m. but called at 10 a.m. I told him to come in an hour. He shows up at 10:30 a.m. Messes around outside, disconnects my internet. Then shows up at the door at 11 a.m. He doesn't speak. He doesn't tell me what he is doing. I asked him about just getting another DVR box in the bedroom...nothing. Then he drills a hole in the wall!!!! He said he was replacing the cable. We have an outlet for the coax cable already. We rent this apartment. He just cost us our deposit!!! The hole is just that a HOLE! It is ghastly. Then he says that the DVR box is for someone else and that I would have to go get one at the Cox store. WHAT!?!? Guess what? He leaves without telling me what was wrong, if he fixed it, or what. Just left. And, this evening, the same *** problem happened and this time it was sunny, no bad weather.I'm growing increasingly more and more distraught over your lack of professionalism, your lack of caring, your lack of concern. Don't feed me a line and apologize. I want action. I want service. I want what I pay for to work properly. And, for my trouble and a hole in my wall that my landlord will be extremely upset about I want some sort of compensation. This has been one giant pain in the neck and I'm extremely dissatisfied. I didn't get the technician's name because he didn't introduce himself. He called from 479.283.2535. And to top it off, he kept switching channels to a football game trying to catch the score while he was supposed to be checking out the issue at hand.