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New Contributor
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SB6183 only using two channels
I swapped modems out this morning and upgraded to a SB6183 from a SB6121. Speeds cut in half. There were no wiring changes, just a equipment swap. I checked the hardware status page and am only showing two channels being used.
Is there a way to request a firmware push from the Cox servers and ensure that everything on my account is set up for DOCSIS 3.0?
ChrisL
Former Moderator
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Your account appears to be setup correctly but some of the reported signal levels don't look good. I pushed a new firmware to the modem, let me know how things look after the restart.
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ahr578
New Contributor
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Chris,
You sir have done the trick. Thanks a million.
- J
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ChrisL
Former Moderator
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