Skip to main content
profblak's profile

profblak

New Contributor

 • 

2 Messages

Closed

Repeated connection loss.

For the past month my internet has been dropping out about every half hour, sometimes more often. I've changed the channel, and reset it over and over again only to have it drop out again and again. Sometimes all the lights will go out and it hard reset and sometimes there will just be no internet connection. 
Downstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power SNR DOCSIS/EuroDOCSIS locked
Locked QAM256 38 5360 Ksym/sec 819000000 Hz 10.8 dBmV 39.9 dB DOCSIS
Locked QAM256 37 5360 Ksym/sec 813000000 Hz 10.9 dBmV 40.3 dB DOCSIS
Locked QAM256 39 5360 Ksym/sec 825000000 Hz 10.6 dBmV 39.8 dB DOCSIS
Locked QAM256 40 5360 Ksym/sec 831000000 Hz 10.4 dBmV 39.4 dB DOCSIS
Locked QAM256 45 5360 Ksym/sec 861000000 Hz 11.2 dBmV 39.4 dB DOCSIS
Locked QAM256 46 5360 Ksym/sec 867000000 Hz 10.6 dBmV 38.6 dB DOCSIS
Locked QAM256 47 5360 Ksym/sec 873000000 Hz 10.0 dBmV 37.8 dB DOCSIS
Locked QAM256 48 5360 Ksym/sec 879000000 Hz 9.6 dBmV 37.9 dB DOCSIS

Upstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power
Locked ATDMA 2 5120 Ksym/sec 29800000 Hz 37.3 dBmV
Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 37.5 dBmV
Locked ATDMA 3 5120 Ksym/sec 23300000 Hz 36.8 dBmV
Locked ATDMA 4 2560 Ksym/sec 18400000 Hz 36.3 dBmV

Discussions

 • 

Updated 

2.5K

2

0

0

P

profblak

New Contributor

 • 

2 Messages

 Sun Jun 15 09:50:59 2014    Warning (5)   Dynamic Range Window violation 
Sun Jun 15 10:06:04 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM
 Sun Jun 15 10:06:56 2014    Warning (5)   Dynamic Range Window violation 
 Sun Jun 15 10:47:55 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;
 Sun Jun 15 11:20:43 2014    Warning (5)   Dynamic Range Window violation 
 Sun Jun 15 11:20:00 2014    Warning (5)   Dynamic Range Window violation
Sun Jun 15 11:20:43 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM

 Sun Jun 15 11:26:57 2014    Critical (3)   Unicast Ranging Received Abort Response - Re-initializing 

0

0

C

ChrisL

Former Moderator

 • 

7.1K Messages

When looking from this end the signal levels being reported by the modem are actually a bit stronger than idea. It may be time to arrange for a technician to come out and take a look at the setup and see what can be done.

0

0