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force113

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Question on email account

Recent a relative who was with COX went with Dish TV. They had TV and Internet through COX. Now their TV and internet is Dish but they still maintain a COX email account where they can access their COX email through the COX server. I was not aware this could be done. Can someone explain how someone on DISH TV and Internet can access a COX email account.

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Health_Edge

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Short answer: By accident

Long answer: They may also paying for a seasonal account. Basically you pay a small amount every month just for the email. They stopped offering it for a bit, but last I heard it was a option again. But some people have email accounts the system I think forgot somehow?

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force113

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Health Edge said:

Short answer: By accident

Long answer: They may also paying for a seasonal account. Basically you pay a small amount every month just for the email. They stopped offering it for a bit, but last I heard it was a option again. But some people have email accounts the system I think forgot somehow?

Well I wish a COX support person would answer this. I heard they are not paying anything extra. According to Dish, its part of an agreement with COX but no extra charge was tacked on to their monthly amount by Dish and I would hate to have them get sticker shock because they weren't told the truth.. I would think any time a server is used esp. by another Internet provider there would be a charge. I'm not aware on how Dish sets ups email accounts for their Internet customers.

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StephanieA

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force113 said:
Health Edge said:

Short answer: By accident

Long answer: They may also paying for a seasonal account. Basically you pay a small amount every month just for the email. They stopped offering it for a bit, but last I heard it was a option again. But some people have email accounts the system I think forgot somehow?

Well I wish a COX support person would answer this. I heard they are not paying anything extra. According to Dish, its part of an agreement with COX but no extra charge was tacked on to their monthly amount by Dish and I would hate to have them get sticker shock because they weren't told the truth.. I would think any time a server is used esp. by another Internet provider there would be a charge. I'm not aware on how Dish sets ups email accounts for their Internet customers.

force113,

Those are the 2 possibilities. In order to verify, I would need to know the email address. The server broker is supposed to keep the email active for 60 days, but I have seen some work for years after an account was closed. We do not have an agreement with Dish to keep it active. 

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MichaelJ

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Hi force113, whenever a customer closes their account with us and disconnects their internet services we correspondingly delete their email addresses and emails from our servers. Now that process can take up to 60 days, so you would have some time to move important saved emails to another email host. 

You relative may not have reached the 60 day point, so they may still be accessing their Cox email account, but it will eventually go away.

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