Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor II
•
Progress Being Made?
For the first time in a week, I hear the familiar prompts when I call my voice mail access number. I'm told that I have one message available. But then I get to the "To listen to this message, press 1. prompt" I press 1 and it says, "To listen to this message, press 1." I press 1 again and hear, "To listen to this message, press 1." Maybe progress is being made.
ChrisL
Former Moderator
•
The voice mail issues affecting west coast customers should be resolved as of now. Please try it again and let me know if you're experiencing any problems.
0
0
jimshoot
New Contributor II
•
I received an email message from Cox saying that the problem has been fixed and service has been fully restored. This in incorrect. People calling my phone number get a busy signal rather than a voice mail prompt. When I try to access my voice mail from my own phone I get a busy signal. I have reported this problem to Cox tech support with a phone call. The Cox rep tried to call my phone while I was online with him and got no reply at all - just continual ringing. I hope the problem can be resolved soon.
0
0
VickiL
New Contributor
•
Still not fixed at my house either at 2:13 pacific time.
0
0
Gary
New Contributor
•
Once again we are receiving contradictory messages, "It's fixed but...." Well it's still not working! Worse yet I cannot disable cox voicemail in order to go back to the old reliable method of using the answering machine on my phone. I just got off the phone with them and was told, “We are rebooting the system.”
0
0