Skip to main content
MrBB's profile

MrBB

New Contributor

 • 

2 Messages

Closed

Premier Service only 20Mbps

I have Premier service which is advertised to be 50Mbps. Of course I never expect to get 100% of that advertised rate but I consistently get only around 20Mbps no matter whose speed test I run and various times of day. I have a DOCSIS 3.0 modem so I should be getting something a little closer to the speed I am paying for. I saw on other posts that there was something that Cox did to adjust/correct the speed that another customer was receiving. Maybe this is my problem, can anyone at Cox help?

Discussions

 • 

Updated 

2.8K

2

0

0

M

MrBB

New Contributor

 • 

2 Messages

I think I spoke a little too soon. The previous test result was over a WiFi connection (54Mbps) and yielded the 20Mbps download speed. I just connected via hardwire and got significantly better throughput. Appears that something is amiss with the WiFi on the laptop or router and Cox is performing as expected. Go ahead and close this thread out.

0

0

K

KipK

Former Moderator

 • 

606 Messages

Oh, good. Your service code on your account and firmware version on your modem are both correct, so testing via Ethernet or bypassing any router entirely was the next thing we would suggest.
If you do replace the router, we can't recommend any specific router over any other for reasons of liability/favoritism/etc., we just recommend using wireless-N (or the new 802.11ac) with WPA2 for wireless, and gigabit Ethernet for wired. Wireless-G and 100mbps Ethernet have throughput limitations and system overhead that make them both less than ideal even for our 50mbps service.

0

0