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New Contributor
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PPV Event Didn't Come Through
Hello,
I run a CableCard through HDHomeRun Prime with zero issues on normal cable content. For the past few years I've ordered PPV events (boxing/UFC/ect) by calling into a representative. It's worked fine until UFC 182 on 1/3/15 -- I ordered through a rep as usual, but the programming never came through. A call into billing showed the charge, so it appears to have been ordered properly (billing issue has been taken care of).
My question is was this a problem specific to me or nationwide? Basically I want to ensure I can get this content in the future.
Thanks
StephanieA
Former Moderator
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Do you have any issues with watching live programming? Please confirm your connection from the wall to the adapter to the Tivo. I'm not worried about the outside connection, only the cable coming out of the wall.
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Triglet
New Contributor
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No issues with live programming, just the recent UFC fight noted above. Have had no issues prior to this with PPV events or live programming.
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Dina
Contributor III
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The problem is not nationwide. There don't appear to be any other issues with this reported. It may just be a fluke but we would need to look into your account further and possibly order a movie to test it (we can cancel it as soon as testing is done so you're not charged). Please email us at cox.help@cox.com and include your full name, complete address & a link to this post.
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