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New Contributor II
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Phone tools -- Call history
Call history is not keeping the correct date and also the correct time. Time has bee 9:00 for the past two days.
I have had to call support a number of times with issues with call history. Do wish it was finally fixed. A great feature that I use all the time.
rosebud
New Contributor
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I have been trying to get a status update as to when it will be fixed, but can't get a definitive answer from anybody There have been more than several issues over the last few months. Getting tired of it. Just fix it already!!!
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dward5665
Contributor
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StephanieA
Former Moderator
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There was a known issue with the call history marking the time of the caller's time zone and not the customer's. For example, if you live in California and received a call at 12PM from Virginia, the call would show 3PM, Virginia time. Does this seem to be what's going on with your call history? I will need to review the logs and perhaps submit a ticket for review. Please email me at cox.help@cox.com with a link to this thread and your account details.
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rosebud
New Contributor
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Stephanie
I am in California and all my incoming and outgoing calls are time stamped 9pm.
Also, the dates are wrong. Thanks.
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StephanieA
Former Moderator
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I've submitted tickets to have the call history issue reviewed. I'll let you know once we get a reply back.
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rosebud
New Contributor
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Thank you Stephanie!
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Littlecake
New Contributor
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My call history continues to show all calls, going out and coming in at 11:00 PM. I have called and reported this, but problem has not been fixed.
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Rainbow
New Contributor II
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I, too, for about the last week have been getting 9:00 for all the calls. I KNOW that none of them were made a that time! ! ! !
Be nice to have correct info.
Rainbow
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NJGill
New Contributor
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Here in Phoenix AZ, the time on all calls is shown as 09:00 - it has been like this since at least last Friday, 4/3/15. which is when I first became aware of the problem. Also, there is at least one call I made on Friday that is not showing up on the list.
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fred323
New Contributor
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NicholeC
Moderator
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Hello Fred323,
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tools
New Contributor
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I have not been able to access my phone tools or voicemail through phone tools for over a week. Does anyone know if this problem is being resolved?
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AllenP
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Valued Contributor
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Problem here in the CT market too. All calls, at least the last 30 days, show 11:00PM the previous day. For example:
- A call actually received at 11:51AM on 4/3 shows in phone tools as 11:00PM on 4/2
- A call actually received at 6:30PM on 4/2 shows in phone tools as 11:00PM on 4/1
This seams consistent through all 30 days of history. I'm using the web version of Phone Tools logged in with my primary account user/password. I tried using the Cox Connect app on my cell phone, same login id/password and the dates/times are correct. It's a display problem with the webpage since the database must be correct for the app to display correctly. Hope this additional information will help solve the issue.
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DerrickW
Valued Contributor
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I can help you with the issue you're having, we'll need to get some specifics. Please send an email to cox.help@cox.com, including any error messages that you get from Phone Tools, the username, and address listed on the account. We'll look into this for you.
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AllenP
+4 more
Valued Contributor
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Looked again the AM, all dates and times are correct.
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