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New Contributor
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phone outage
Since a large thunderstorm about 2 months ago, my phone caller id will show up on the tv, but those calling me say that the phone tells them it is out of service. I have checked the phone to make sure it works elsewhere. What to do next? Please help.
Health_Edge
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Valued Contributor III
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When you say it works elsewhere, do you mean you get a dial tone on all phones? Either way, it would be best to reboot you phone modem if you have one. Should be a small reboot/reset button on the back hidden inside a small hole.
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ChrisL
Former Moderator
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Phone_outage
New Contributor
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yes i still have service with cox. It seems to be a line cut outside the home or has been damaged somehow.
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Health_Edge
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Valued Contributor III
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Is this something you were told, or something you can see outside your home? Do you have a appointment scheduled?
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Phone_outage
New Contributor
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More of a hunch really. I would like to schedule an appointment for support to come check it out.
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ReneeG
Former Moderator
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We can schedule an appointment to have a field technician come out to troubleshoot and resolve this issue for you. Please send the team an email to cox.help@cox.com with your name, full service address, and the last four of your SSN or four digit Cox PIN.
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hpu1966
New Contributor II
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Not sure where or if my current problem relates, but I have no phone service at all. I can't call out and have no dial tone, and my phone doesn't ring or receive incoming calls. Something wrong with the system, or just my personal service? Thanks for any help.
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hpu1966
New Contributor II
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My phone is now working...disregard my plea for help (for now!).
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ReneeG
Former Moderator
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Please let us know if you continue to experience issues with your phone service.
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jmace
New Contributor
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jmace
New Contributor
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