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Bruce's profile

Bruce

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Honored Contributor III

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5.7K Messages

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Phone Call History

My online Phone Call History stopped logging calls on 30 Sep 13.  I received two scam calls, so far, in Oct but the calls are not in my online Phone Call History.  The scam calls are recorded in TV Caller ID History.

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EdwardH

Valued Contributor

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755 Messages

Are you seeing a error message when on the Phone Tools page for Call History or is it only loading the older logs for calls from before 9/30?

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Bruce

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Honored Contributor III

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5.7K Messages

No error messages.  It only logged calls before 9/30 and none afterwards.

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Bruce

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Honored Contributor III

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5.7K Messages

This is resolved.  After emailing the Cox Social Media Support Team, they escalated to another team for resolve.

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ReneeG

Former Moderator

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980 Messages

Hi Bruce,

We are glad you were able to get this issue resolved. Please feel free to reach out to us at any time for assistance.

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