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New Contributor
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Payment issues
I have been attempting to make payment via online since Sunday 9/20 it is now 9/24. Everything seems ok right up to the end when I receive notice that there was an error and not to worry as no payment was processed. The message seems to indicate that it is a site error that is being repaired. How long will this be down?
ReneeG
Former Moderator
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Are you using a saved link to access the cox.com site or are you typing in the web address into the browser? Have you tried clearing your cache, close out of the browser, and reopening the browser to see if that helps?
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synda
New Contributor
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I am logging into the account from the COX.COM web site. No cookies no saved information
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ReneeG
Former Moderator
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So that we may investigate this, please email us at cox.help@cox.com to allow us to address your concerns. Include your name, full service address, and the last four of your SSN or four digit Cox PIN. Also, please be sure to include your concerns.
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