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New Contributor
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Packet loss at ae57.bar2.Phoenix1.Level3.net
Ive had 2 techs out here attempting to reduce/fix the issue as they seemed to of found some small issues which were resolved but this is clearly an issue with level3.
This is impacting my game time. Im sure others have reported the same thing.
Please go kick Level 3 and get their stuff fixed
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - loss % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 846 | 846 | 0 | 28 | 1928 | 0 |
| 10.112.56.1 - 0 | 846 | 846 | 5 | 36 | 1921 | 9 |
| 172.21.0.6 - 0 | 846 | 846 | 6 | 36 | 1920 | 10 |
| wsip-70-166-189-130.ph.ph.cox.net - 0 | 846 | 846 | 14 | 54 | 1927 | 23 |
| ae57.bar2.Phoenix1.Level3.net - 3 | 776 | 758 | 7 | 43 | 1937 | 7 |
| ae-208-3608.bar21.Tustin1.Level3.net - 0 | 846 | 846 | 19 | 51 | 1927 | 21 |
| ae-208-3608.bar21.Tustin1.Level3.net - 0 | 846 | 846 | 19 | 51 | 1929 | 23 |
| 192.205.37.145 - 0 | 846 | 846 | 23 | 55 | 1925 | 30 |
| cr2.la2ca.ip.att.net - 0 | 846 | 846 | 21 | 53 | 1921 | 27 |
| 12.123.249.73 - 0 | 846 | 846 | 22 | 53 | 1919 | 23 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Tac2cul
New Contributor
•
Please read my first post for the information you're requesting
If you want me to actually do a windows tracert within windows command prompt then read below
Tracing route to 12.129.222.10 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 9 ms 5 ms 10.112.56.1
3 8 ms 8 ms 8 ms 172.21.0.6
4 9 ms 7 ms 10 ms wsip-70-166-189-130.ph.ph.cox.net [70.166.189.130]
5 9 ms 8 ms 9 ms ae57.bar2.Phoenix1.Level3.net [4.28.82.53]
6 22 ms 22 ms 43 ms ae-208-3608.bar21.Tustin1.Level3.net [4.69.158.126]
7 40 ms 21 ms 23 ms ae-208-3608.bar21.Tustin1.Level3.net [4.69.158.126]
8 25 ms 23 ms 27 ms 192.205.37.145
9 26 ms 23 ms 23 ms cr2.la2ca.ip.att.net [12.122.129.106]
10 23 ms 24 ms 23 ms 12.123.249.73
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
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Tac2cul
New Contributor
•
as you can see windows tracert appears fine, but the packet loss doesnt appear till about 30 seconds into a continued check as seen in my first post.
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ChrisL
Former Moderator
•
Going back to your initial post results I'd say the apparent loss at hop 5 isn't actual loss but something called ICMP deprioritization. We can tell this is not actual loss because a similar patter of loss doesn't continue past this hop. If actual loss was occurring it would affect traffic to all subsequent hops as how that traffic would have to pass through the same path. It's entirely possible the gaming performance issue might have nothing to do with the Internet connection or network performance.
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Tac2cul
New Contributor
•
Thanks Chris for explaining this it was very insightful.
Heres another log i just did,
this seems very weird unless at certains( high traffic times they do as what you have suggested
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - Loss % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 146 | 146 | 0 | 15 | 1635 | 0 |
| 10.112.56.1 - 0 | 146 | 146 | 6 | 25 | 1645 | 12 |
| 172.21.0.6 - 0 | 146 | 146 | 6 | 25 | 1648 | 8 |
| wsip-70-166-189-130.ph.ph.cox.net - 1 | 142 | 141 | 17 | 43 | 1663 | 36 |
| ae57.bar2.Phoenix1.Level3.net - 1 | 142 | 141 | 8 | 31 | 1903 | 12 |
| ae-208-3608.bar21.Tustin1.Level3.net - 0 | 146 | 146 | 20 | 40 | 1659 | 21 |
| ae-208-3608.bar21.Tustin1.Level3.net - 1 | 142 | 141 | 20 | 41 | 1661 | 46 |
| 192.205.37.145 - 1 | 142 | 141 | 24 | 45 | 1667 | 30 |
| cr2.la2ca.ip.att.net - 1 | 142 | 141 | 22 | 42 | 1665 | 23 |
| 12.123.249.73 - 1 | 142 | 141 | 22 | 43 | 1667 | 27 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
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Tac2cul
New Contributor
•
and a brand new one
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - Loss % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 36 | 36 | 0 | 23 | 846 | 0 |
| 10.112.56.1 - 4 | 32 | 31 | 6 | 41 | 988 | 14 |
| 172.21.0.6 - 4 | 32 | 31 | 7 | 41 | 991 | 16 |
| wsip-70-166-189-130.ph.ph.cox.net - 8 | 28 | 26 | 18 | 27 | 40 | 25 |
| ae57.bar2.Phoenix1.Level3.net - 8 | 28 | 26 | 8 | 12 | 29 | 14 |
| ae-208-3608.bar21.Tustin1.Level3.net - 4 | 32 | 31 | 21 | 56 | 1002 | 27 |
| ae-208-3608.bar21.Tustin1.Level3.net - 4 | 32 | 31 | 21 | 56 | 1001 | 27 |
| 192.205.37.145 - 8 | 28 | 26 | 25 | 29 | 34 | 30 |
| cr2.la2ca.ip.att.net - 0 | 36 | 36 | 22 | 50 | 876 | 25 |
| 12.123.249.73 - 0 | 36 | 36 | 23 | 49 | 876 | 24 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
As you can see packet loss all the way down
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Tac2cul
New Contributor
•
and heres a longer running one
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 850 | 850 | 0 | 18 | 1854 | 0 |
| 10.112.56.1 - 1 | 836 | 832 | 6 | 29 | 1964 | 12 |
| 172.21.0.6 - 1 | 835 | 831 | 6 | 31 | 1989 | 13 |
| wsip-70-166-189-130.ph.ph.cox.net - 1 | 839 | 836 | 13 | 46 | 1833 | 20 |
| ae57.bar2.Phoenix1.Level3.net - 3 | 771 | 751 | 7 | 29 | 1625 | 9 |
| ae-208-3608.bar21.Tustin1.Level3.net - 1 | 831 | 826 | 20 | 45 | 1995 | 20 |
| ae-208-3608.bar21.Tustin1.Level3.net - 1 | 842 | 840 | 19 | 43 | 1856 | 20 |
| 192.205.37.145 - 1 | 842 | 840 | 23 | 47 | 1844 | 31 |
| cr2.la2ca.ip.att.net - 1 | 831 | 826 | 21 | 46 | 1999 | 21 |
| 12.123.249.73 - 1 | 834 | 830 | 22 | 47 | 1997 | 24 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
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ChrisL
Former Moderator
•
This result:
10.112.56.1 - 4 | 32 | 31 | 6 | 41 | 988 | 14 |
probably gives us the more complete picture of what's going on. I suspect based on this you're probably catching a very brief/intermittent instability in the connection between the modem and the equipment it talks to on our end. You can try moving the modem to a different cable outlet or bypass any splitters you have access to and see if that helps. Should all else fail a tech may need to come out and troubleshoot further.
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Tac2cul
New Contributor
•
Thanks Chris,
Ive had 2 techs out playing with things replacing lines/ports whatnot
Ive already moved the cable modem to another connection within the house with the same results.
Ill have them come out again.
Thanks for your assistance
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ChrisL
Former Moderator
•
I suspect the problem may be so brief and intermittent that it's frustrating for the technicians troubleshooting as well. Seeing as how the issue is difficult to replicate it'll be even more difficult to verify the fix.
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Tac2cul
New Contributor
•
This turned out to be a couple things
The splitter in the attic was bad causing issues and a bad line in the attic.
This is now resolved.
Thanks again for your assistance
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