Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Outside cable plant standards: / Installation Standards
I am doing some work in my front yard about to lay 154 one foot square concrete blocks on an unpaved area. I found the cable from the side walk junction box to my house approximately 22 Feet to be only 1 - 2 inches under the ground If that much in places. I do not believe this would meet with the City of Henderson standards at all. What is Cox cable's policy on fixing an installation that was never done correctly?
StephanieA
Former Moderator
•
Our policies would be in-line with the city's requirements. If you need the cable reburied, we can setup a work order to have our Underground Team come out free of charge. Please email cox.help@cox.com with your account details and a link to this post for reference.
The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. Since this post isn't technical in nature, I will be locking this thread.
0
0