Out of Home Mode on Contour App

Hello,

My Contour App shows "Out of Home Mode" even though I am at home. I have checked my IP address and it is the same on my computer and my Ipad (which is 98.161.41.159) and I have tried uninstalling and reinstalling the app multiple times. I am the primary account holder. I have called tech support and done online chat support and absolutely NO ONE has been able to assist me. I have had the Contour system since November and not ever been able to use the app. Please help!

Thank you,

Dawn