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andreamommy

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1 Message

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online bill pay down?

I just tried to pay my bill online, something I've been doing exactly the same way for the past 8 months, and it doesn't recognize my email account.  It let me sign in with my id and password, then when I clicked view/pay bill I had several alerts, saying my email had no statement, no service and pretty much I wasn't an existing customer.  What gives?  My bill is probably a day late already, would rather not have it any later!

Thanks

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john1977

New Contributor

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1 Message

My account is doing the same thing.  I will have to call tomorrow and see WTF is up...

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ChrisL

Former Moderator

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7.1K Messages

If you have recently moved your account number would have changed and sometimes that needs to be corrected on our end.  That is a simple enough issue for our phone representatives to fix.

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redneondot

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I have the same issue and it's not due to movement of my account number. This isn't the first time I've experienced this problem. I thought perhaps I was using the wrong online id (Improbable but I thought I'd be sure) so I tried using the "forgot id" option and apparently that's having technical problems as well. 

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kstrucker12

New Contributor

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9 Messages

Same issue here, Logged into pay my bill earlier, tried 3 times got the same system error thing, Then decided to wait a few hours and now when I log in its just Blank except has the following warnings:

Alerts & Notifications

  • There are no statements available for this account. If you are a new Cox customer, you can view your current statement at the end of the first billing cycle. Return to View Bill.
  • We don't have your preferred email address on record. Don't miss any important notices. For your security, only Primary Account Holders have access to account preferences.
  • For your security, only Primary Account Holders have access to features such as past billing statements, recent account activity, and bill delivery options. To learn more about your level of online access see Cox.com User ID Account Types.

Also It takes extremely long times for anything on the Cox manage my account to load, Cant do anything on there!

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kstrucker12

New Contributor

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9 Messages

Cox rep just confirmed as of Sept 4th 12pm CST they are having website difficulties!

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mec

New Contributor

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1 Message

Yes, exact same issue.  Waited on hold for over 20 minutes to speak to customer non-service and then gave up.  So frustrating to be locked in with Cox and their horrible service (unless you want to buy a new service, then of course they are all over it). But when it comes to servicing the products you have, its a joke!

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kstrucker12

New Contributor

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9 Messages

The portal is back up however the bill pay is still giving system errors, Guess will make payment by phone

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