On Demand missing programs

Tried to pull up the On Demand menu for The Following, and the last recording was from 2/3.  Same for several others that I checked on.  I did a Search, and was able to find additional listings for some of the shows, but when I tried to watch it, I got an error.  I forget the code.  Tried to call, but I didn't feel like sitting on HOLD for 15 minutes, which was the estimated wait time.  I had talked to Cox twice prior on this issue, but no resolution.

Anyone else having this issue?