On Demand Issue

I currently subscribe to all premium channels - when I try to access On Demand I can go through all the prompts but when I get to "select" the message says I need to be a subscriber to watch.  I have asked for technical help via chat yesterday and today - yesterday they told me it was an outage and would be up in 2 hours. Still not working today...again chat says it's an outage. Six hours later STILL not working. Is this really an outage or do I have an equipment problem?