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New Contributor
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Not getting Premium Speeds
I recently upgraded to Cox Premium service but have yet to get premium speeds. I am consistently getting 15-20 mbps. I spoke with a technician over chat and was not able to resolve the issue. He kept suggesting a technician be sent out. I want to make sure my account is setup correctly prior to having a technician come out and be charged. Help please.
NicholeC
Moderator
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What speeds do you receive if you test hardwired to the modem? What is the make/model of the modem?
Thank you,
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GFlack
New Contributor
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I am getting between 15-20 mbps download. I have a Motorola SB6141
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ChrisL
Former Moderator
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Would it be possible to try those tests again without the router attached?
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GFlack
New Contributor
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Those are the speeds without the router attached.
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ChrisL
Former Moderator
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Is that the way you have it connected now? Could you try connecting a different device and see if you get the same results? Also try signing into your http://www.cox.com and run the speed test there under Internet Tools to see how your in network speeds look.
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GFlack
New Contributor
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ChrisL
Former Moderator
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From this end everything appears to be as it should. It may be necessary at this point for a technician to come out and investigate further.
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GFlack
New Contributor
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Thank you for the help. I am going to try a few things here before I decide to have a technician out.
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ChrisL
Former Moderator
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No problem, let us know if you have any other questions in the meanwhile.
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