DeweyDecimal's profile

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Multiple copies of e-mails

I use Outlook 2016 as my mail reader. I get e-mail via POP3 from pop.cox.net. I have four different e-mail accounts with Cox. For the last 4 or 5 days, I have been getting multiple copies of most of the e-mails sent to me. I will receive an e-mail, then hours or even days later, I will receive another copy of the same e-mail (same header info, not a new e-mail with same contents). On some e-mails, I only receive one copy, but on others I have received up to 5 copies over the course of a few hours. I have gone to the Cox Webmail Inbox. There is usually only the last e-mail or two that I have received. The e-mails seem to be getting deleted fairly quickly. In Outlook, if I click the "Send/Receive All Folders" button, it sometimes gets another copy of an e-mail (which is not one that still shows on Webmail), but other times (more often) it doesn't receive anything. But 10 minutes later, I will get another dupe e-mail. None of the settings in Outlook were changed.

Any ideas???

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@DeweyDecimal

Do you have any spam filtering software installed by chance?  Sometimes emails can get stuck there and you would see symptoms just like those you've described.

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I don't have a external spam-filtering software. Outlook has that functionality, but I am not filtering anything. I have Avast scanning e-mails, but only for virus flagging.

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@DeweyDecimal

Anti-virus programs actually work the same as anti-spam so that is something I would also try.  

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Thanks for the help. I did a little more searching and I think the problem might have been created by a recent Office update.

https://support.microsoft.com/en-gb/kb/3145116

I am going to try updating to the new version that they suggest and see if that resolves the problem. I'll let you know how that turns out.

Moderator

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Thank you for sharing that update with us. Please let us know the outcome of the upgrade to the new version. -Mike

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The Office update appears to have fixed the problem. Thanks for you help.