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New Contributor
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Motorola SB6183 Modem Only bonding 4 Channels Colleen D can you help
I recently upgraded to Cox Ultimate 200Mbps for my market and my modem was only showing 4 channels bonded.
I called tier 2 and they were able to push a firmware update that brought modem up to 8 bonded channels, but according to tier 2 Ultimate 200 should be receiving 16 Channels Bonded.
So I'm only getting around 165 Mbps down 20 Up when I should be getting 200 Down 30Up.
I saw Colleen D was able to force all the channels to bond and would love assistance on this.
I understand that Ultimate is up to 300Mbps but my market only supports 200Mbps.
I'm a Cox employee for a third party but don't know who to really reach out to.
Please help me Colleen D Thank you very much.
Muse
New Contributor III
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Rahen I have the same modem. Right now I am using firmware version SB6183-9.2.0.0-GA-04-37-NOSH. I have 16 bonded channels down and 4 up but it did not start out that way when I first linked the modem to my account. Did you try calling tech support via the phone? I am thinking that they can do the exact same things that the forum mods are doing. Hope your situation resolves itself soon.
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ChrisL
Former Moderator
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It sounds like your area doesn't have 16 channels yet. If you could visit http://192.168.100.1 and post the signal statics we can see if anything unusual is going on there.
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rahen1
New Contributor
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That's what they are telling me but my market is selling 200 ultimate so it's really confusing.
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ChrisL
Former Moderator
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I think they may be just a little behind with the additional channels in your area however it does look like Ultimate is setup for the new speeds. How do your speed tests look?
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rahen1
New Contributor
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Not good at all so when I'm on the 150 profile I get like 165 but when on the 200 I get 80
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ChrisL
Former Moderator
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Are you able to try testing with a direct connection to the modem and posting your results?
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rahen1
New Contributor
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That is direct
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ChrisL
Former Moderator
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It might be necessary at this point to see about having a technician come out and take a closer look at what's going on.
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rahen1
New Contributor
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Happened already they can't figure it out
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Allan
Moderator
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Hello rahen1,
We can escalate this up to our field team for evaluation. Please send us an email to cox.help@cox.com with the link to this thread and a good contact number the field team can use to get back in touch with you.
Thanks.
Allan - Cox Support Forums Moderator
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