Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
More Channels
All I want to do is add more channels. I'm willing to pay, I'm being polite to the CSRs when I call, I'm being polite to the online reps when I ask for help online. There is no one who will tell me or help me add a channel pak to my already existing service for which I have been a customer for over 20 years. Why is so hard to add channels?? All you have to do is click a few buttons on your computer and 'shazaammm' I don't want anything for free nor have I asked for anything free or discounted. I JUST WANT TO ADD MORE CHANNELS..!!!!!!!!!
ChrisL
Former Moderator
•
I see your services were recently upgraded. Did your request for more channels get resolved yet?
0
0
Just_want_more
New Contributor
•
No. We recently upgraded to 'whole house' DVR which prompted us to want more channels but this still has nor been resolved.
0
0
ChrisL
Former Moderator
•
That should just be a simple matter of speaking with our sales team. They do usually open at 8a for business, I'm not sure when you called.
0
0
wees41
+5 more
Contributor II
•
what hardware do you have now? Unless you have the Whole Home DVR or other 1Ghz tuners you can not add the plus pack.
0
0
Just_want_more
New Contributor
•
I just upgraded on Tuesday the 11th to whole home DVR, so I know I have the required equipment.
0
0
Just_want_more
New Contributor
•
I am a person who will admit to my mistakes. I posted this in haste and in great error. Cox was not at fault, I was. I was going about it the wrong way and when I finally picked up the phone and called the Service Center and spoke to Rashad, I had the channels I wanted and more, all in less than 5 minutes...!!! My apologies to Cox Communications and employees and a huge 'Thank You' to Rashad for a very professional and speedy transaction.
0
0
condo123
New Contributor
•
I haven't Cox yet, but I would be glad just to get the channels I pay for. Some channels just are not working for me. SInce it is not all channels, I assume the problem is with Cox and not my television. But right now this is just a minor inconvenience.
0
0
ChrisL
Former Moderator
•
I would suggest disconnecting power for two minutes to your box and powering it back on to reboot it and see if that helps. Are you experiencing this issue with any other TVs in your home?
0
0