carrolweikle's profile

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1 Message

Wednesday, May 13th, 2015 12:53 PM

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modem

we are getting internet and cable with cox on the 22 nd at a new house. I m buying our modem, I was told to get a DOCSIS 3.0, there are many different kind of these modems , can you tell me what other specs i need to know to buy the right one, please????

Valued Contributor

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1.7K Messages

10 years ago

Here's a list of Cox approved cable modems: http://www.cox.com/residential/support/internet/article.cox?articleId=b2ec95d0-7ef9-11df-5590-000000000000

Yes, make sure you get a DOCSIS 3 modem.  If you are comfortable working with router settings, I recommend getting a separate modem and router.  You will have more flexibility.  The gateways are good for someone who wants Cox to handle most of their network and only needs minimum configuration ability.

I recommend a separate router with gigabit Ethernet ports and at least 802.11n WiFi.  ac WiFi is a plus, if your budget can handle it, especially if you have devices that support ac.

Moderator

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4.3K Messages

10 years ago

Hi Carrol,

Thanks for asking a great question! Buying technology in today's day and age can be quite daunting for all of us. The Cox Support article that Allen provided--Cox Approved Cable Modems--is the best place to start gathering information. Please let us know if we can help with any other questions!

Allen, thanks for your terrific input today!

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1 Message

10 years ago

My modem keeps needing to be reset. have been doing it once every day. for the past three weeks. Is there a reason for this?

Valued Contributor

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1.7K Messages

10 years ago

There must be a reason ... please give us something to go on.  What make/model modem do you have?  What is causing you to reset it?  Do the lights on the front change when you have to reset?  As many details as possible will help in getting suggestions.

Moderator

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636 Messages

10 years ago

Hi, Can you tell me what's happening with your service that makes you reset your modem everyday? Are you loosing your wireless signal? Do you have a WiFi modem,(two in one) or do you have a separate router and a separate modem?  Thanks!
 -Steff

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