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New Contributor
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Modem randomly restarting
Arris SB6190 regularly (several times per day) rebooting/restarting. Tried numerous resetting of the modem, refreshing signal. Rebooting modem and router. Not sure if this is a problem with the signal coming into the house or modem problem (chip set?). Any help appreciated.
Modem log shows the following (removed MAC address):
| Wed Sep 06 20:22:17 2017 | 3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC= |
| Wed Sep 06 20:29:50 2017 | 3 | No Ranging Response received - T3 time-out;CM; |
| Wed Sep 06 20:31:53 2017 | 5 | B-INIT-RNG Failure - Retries exceeded;CM- |
| Wed Sep 06 20:31:55 2017 | 3 | No Ranging Response received - T3 time-out; |
| Wed Sep 06 20:35:41 2017 | 5 | RCS Partial Service; |
| Wed Sep 06 20:42:12 2017 | 3 | No Ranging Response received - T3 time-out; |
| Wed Sep 06 20:42:47 2017 | 5 | RCS Partial Service; |
ChrisL
Former Moderator
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I checked from this end however I'm not seeing the modem online. Are there any cable splitters you can try bypassing and seeing if that helps?
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