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New Contributor III
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missing channels
I thought I would pick up on this 'temporarily off air' problem. About once a month I have the same problem. Usually happens in the evening time. The next morning about 8 or 9 0'clock all channels are back. I know it sounds crazy but it is almost like when the cox people get to work in the morning they discover the problem and they say "*** we have a bunch of channels missing " and they rectify the problem.
ChrisL
Former Moderator
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If it's your DVR box that's having issues it looks like from this end the signal levels to it are marginal so it could be an intermittent signal issue you're experiencing. I would suggest checking all of your connections to ensure they are hand tight and try disconnecting power to the box for two minues and reconnecting to see if there is any improvement.
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gsc331
New Contributor III
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It happens on both DVR and regular cable box, so my guess is that it is something in the lines coming into my home.
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ChrisL
Former Moderator
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If that's the case it will likely become necessary to schedule a technician to come out and troubleshoot further for a possible signal issue.
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Amy
New Contributor
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I dont believe this to be connectivity issue at all in that neighbors experience the same thing, same time, same service. Also, internet and other services are fine. Cox has some issues and raising rates across the board when channels are digitized, unavailable, and service isnt reliable....I am shopping for DISH or DirectTV.
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Monica_valenta
New Contributor
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i have the same problem with the having missing channels and saying it is temporarily off air except that they haven't come back for almost two months now but some channels i can get in hd but not on the regular channels
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ChrisL
Former Moderator
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The signal strength to the box is marginal suggesting there may be a bigger issue in your case. I would suggest checking all the connections to ensure they are hand tight then disconnect power for two minutes and reconnect to see if that resets everything. If that doesn't correct the issue a service call may be necessary to troubleshoot further.
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