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patillac

New Contributor

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2 Messages

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Lousy speeds

I am paying for the Internet Premiere service, which promises speeds up to 100 mbps down, however, recently I have been experiencing speeds closer to 2 mbps down or less, and roughly the same for up.  I have tried resetting and unplugging the modem several times, and have even switched channels.  Why am I not getting the proper speeds?

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Health_Edge

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Valued Contributor III

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What model modem do you have? How are you connected to it when doing the tests?

What do you mean by "have even switched channels". Do you mean wireless channels? What model router do you have and how is it configured?

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patillac

New Contributor

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I am connected via WiFi to the Netgear CG3000DV2 modem, which was recommended to me by COX.  Yes, I mean the wireless channels.

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ChrisL

Former Moderator

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I'd suggest starting out by testing a wired Internet connection to see if you have the same speed problems.  This will help us understand better if it's a wifi problem or if there is something else going on.

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