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New Contributor
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Local News on New Home Page Format
I have yet to get local news on the new home page format! Occasionally I get a copy of the national news items, but never local!
What I get is a notice of technical difficulties with the suggestion to try later. LATER never comes!
DustinP
Moderator
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Have you attempted to access Local and National News by visiting https://www.cox.com/residential/home.html. Following My Connection, Top Stories, More, Local. This may require to update the zip code at the top right. Are you getting an error here?
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Local_News
New Contributor
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Tired your suggested approach, checking for a local zip code, etc. and selected Local News under the More caption--did not get a single piece of local news offered--all national oriented! I have not seen a single piece of local oriented news since the new homepage was instituted! upgrade certainly not an improvement in my mind. Selecting any piece of news under any caption still takes about 5-10 seconds even though the Cox internet speed analyzed indicates >60Mbps! Servers must be way overloaded. No errors are being reported to me.
Any other suggestions to return to the level of service I had before the transition?
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ChrisL
Former Moderator
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This looks like it may be part of the changes for the new site unfortunately. Don't forget the local news stations also have sites that can be searched for stories of interest.
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Local_News
New Contributor
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You have not addressed the extremely slow response time when selecting items from the home page! Are they also part of the new site features? GigiBlast fine-Services-poorer!
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Allan
Moderator
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Hello Local News,
You must login with your cox.net account in order to see the local news. You will also need to click on more and then local news in the drop down. If you are not logged in, you will get the national news regardless of the zipcode, city, or state that you have selected at the top of the page.
Thanks.
Alan- Cox Social Media Support Specialist.
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Local_News
New Contributor
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You all must be working off a script and not reading our complaints! I routinely do the log-in procedure to view my web mail, then go to the Connections before signing out! For local news, I consistently get a blue diamond and a message that Cox is having technical difficulties and to try again later! Occasionally I get a conglomeration of national and other news when selecting local news-but this is rare! If Cox is posting local news as before the home page change, I HAVE NOT EVER SEEN IT! This afternoon at about 3:00PM, selecting news items from National, World, or Politics captions gave me a response of from 5-9 seconds! My next step is a call to speak to a technical assistant.
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ColleenD
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Moderator
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I assure you there are no scripts involved here. I suspect the Local News option on our site is now prioritizing the National News to display articles in areas closest to your zipcode, but I can't be certain. Please email the details of your most recent experience with the local news section of cox.com to webmaster@cox.net for review.
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djn
New Contributor
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djn
New Contributor
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