Limitations on customer helping customers?

I have asked this before, but never got a official stance. Would Cox mind if I used Teamviewer or LogmeIn to help some customers with their difficult (but not Cox related) problems? Mostly talking about router configuration. It would be 100% pro bono of course.  I understand there would be privacy concerns, and Cox probably wants people to go to their CTS, but I am talking about the people who need help and don't have, or don't want to spend, money. Any ideas or thoughts?