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Internet Still Having Major Issues
Hello,
I had a service tech come to my house on Sunday the 8th. He determined signal problems were a part of my issue, so we both ran new cable to where my modem is. However, after that, the problem still persisted, after he said the signal issues were fixed. He said he would have to put in a ticket with the network people, and if my issues were not resolved by today, March 10, to give him a call. I did, and did not get a response, and was unable to leave a voicemail.
So, I am still having major service problems. The speed is 1/50th of what it is supposed to be the majority of the time. Speed tests both on both speedtest.net and the speed check here on the cox website are very inconsistent, and vary wildly. Resetting the modem does nothing. Immediately after a reset, the speeds are still very inconsistent.
What would the next best step to get this resolved be?
Thanks
Health_Edge
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Valued Contributor III
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" However, after that, the problem still persisted, after he said the signal issues were fixed. He said he would have to put in a ticket with the network people, and if my issues were not resolved by today, "
Why would the technician put in a ticket if the signal problem was fixed? Fixed as much as he could fix? Or like there was some other problem besides signal? What modem do you have? Can you post the signal levels? Usually they can be found at Http:\\192.168.100.1 unless you have a gateway.
" The speed is 1/50th of what it is supposed to be the majority of the time. "
What are your speeds now? And what tier do you have? As in what speeds "should" you be getting?
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