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New Contributor
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internet speed times out
The internet seems slow and the internet speed test " times out ", but when Cox runs it , the connection (speed) is OK. What could be going on? I just bought the updated best Modem and I have the premium internet package.
DerrickW
Valued Contributor
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We can figure out what might be causing you to have the connection issues you're running into. Can you please email us at cox.help@cox.com with the account information? We can check the signal levels for any issues on our end.
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AllenP
+4 more
Valued Contributor
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The speedtest on Cox's site has been broken for about 3 months now in some markets, it times out when checking latency. Use speedtest dot net or another speed test site.
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4aussie
New Contributor
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Thanks for posting, I haven't been able to check too.
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ChrisL
Former Moderator
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We're still working to address the latency test errors received with our speed test tool however there is no estimated time of resolution.
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