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New Contributor
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Internet Premier Help
Ive done several speed checks and none of them ever hit higher than 20 Mbps. Is there anyway to get the full 50 Mbps that im suppose to be getting??
Health_Edge
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Valued Contributor III
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First, do you have a DOCSIS 3.0 modem? DOCSIS 2.0 modems have a technical limitation of about 20-25Mbps so Im wondering if that could be the issue.
Also, do you have the computer connected directly to the modem?
Last, what are you using for a speed test?
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ChrisL
Former Moderator
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Gridiron_King90
New Contributor
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I kind of figured it was my modem causing the problem, I've had the same modem since I became a customer at COX at that was nearly 5 years ago. Does COX replace modems after so long or do I need to purchase one?
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ChrisL
Former Moderator
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Gridiron_King90
New Contributor
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It's the modem we purchased from cox when we first became customers around 5 years ago. Guess I'll have to go in Monday and purchase a new one.
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Health_Edge
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Valued Contributor III
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What model do you have now? Here is a list supported, with the DPC3010 and SB6141 being the most common.
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Gridiron_King90
New Contributor
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The modem i have now is a Scientific Atlanta
DPC2100R2
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Health_Edge
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Valued Contributor III
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The direct upgrade would be the Cisco DPC3010 then, which is probably what they have in the store, so thats good. FYI though, you can also buy them in most electronics store and online, just stay away from 2nd hand modems.
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Gridiron_King90
New Contributor
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Alright thanks for the help. Also if I purchase this modem do I just switch it out with my old modem and it instantly work or do you know if I should call tech support to get it setup?
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