Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Internet never gets over 30MB
So we've been a loyal Cox customer for almost 10 years now. I upgraded our internet to the Premiere almost a year ago, but without fail we never see anything above 30MB download speeds. Does Cox cap this or is there some account code that is preventing us from getting the full 100MB?
We're running a DOCSIS 3.0 modem and a NightHawk router, which all test out good. When we call tech support, they reset the modem which never resolves the issue. Any ideas?
ChrisL
Former Moderator
•
0
0
irishal
New Contributor
•
Thanks Chris. We've done that multiple times, with no difference. Caps out at 30MB every time. I'm willing to bet we're having the same issue as others on here where an account code is not set right. Is there a way to check that?
0
0
ChrisL
Former Moderator
•
0
0
irishal
New Contributor
•
0
0
Clover111
New Contributor
•
Hey Chris, how bout helping me get 100mb, tired of the buffering all the time
0
0
ChrisL
Former Moderator
•
I looked at your modem from this end and the signal levels being reported are some of the worst I've seen in a while. If you can bypass any cable splitters I'd try that and see if it helps. It may be time to arrange for a technician to come and troubleshoot further.
0
0