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New Contributor
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Internet Issues (Gaming/Streaming)
Long-time Cox customer here...
I haven't had any issues with internet performance until last night. I stream on twitch.tv and play video games. Last night, I started experiencing severe lag, rubber-banding in games, connection drops on my stream. I woke up today and the issue remains. I tried resetting the modem, router, and release/renewing to no avail. What gives?
Health_Edge
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Valued Contributor III
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Do you have any data on the problem? Tracert? Ping tests? Speed tests? Modem signal levels?
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JohnnyTheReb
New Contributor
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tracert to google.com seems normal - no spikes or packet loss
23 ms / 17 down / 2.3 up on speedtest.net
I'm in Wichita and got the following on tests..
22% packet loss and 69ms on pingtest.net to Sioux City
7% packet loss on another test to St. Louis
8% packet loss to Colorado
Modem signal levels all look optimal
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JohnnyTheReb
New Contributor
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I also retested the Colorado server after a modem reset and got an astonishing 29% packet loss with 69ms latency but 39ms of jitter..
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JohnnyTheReb
New Contributor
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Done what you suggested and nothing has changed. I reattached the coaxial cable and made sure it's snug - still nothing. Could it be a problem with the modem or router itself?
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Health_Edge
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Valued Contributor III
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What are your modem's signal levels? They can be found at 192.168.100.1.
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JohnnyTheReb
New Contributor
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Health_Edge
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Valued Contributor III
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Your Upstream power level is high, but more importantly is your downstream is high too. Usually if upstream is high, downstream will be low, which makes me think you have a signal amp somewhere.
Could you describe how the cable wire gets from the street to your modem? Connections, splitters, does it go underground? That kind of thing.
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