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mike_fong

New Contributor

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2 Messages

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internet drops

I received a new Arris TG2472 COMBO modem/router

Before I was connected 100% 

the new ARRIS (cost $10) always reloads ...cant watch real time videos etc

have rebooted twice .....CS said that should fix it.....NOPE

HELP !!!!!!!!!

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Tecknowhelp

Valued Contributor II

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2.8K Messages

What was you old device? Does it effect wired and wireless? All devices? 

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dwightl

New Contributor

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2 Messages

I am in 70506 zip code. I experience dropped internet or extremely slow internet EVERY evening. I had a field tech come to my house who changed a coax junction and checked the signal strength, which he said was okay. He suggested that it must be my modem/ gateway, which was on the Cox approved list and less than a year old. Against my better judgement, I purchased a new modem and separate router, resgistered it with Cox, and I am STILL getting drops and slowdowns. My most recent was logging in to this page. I live on a dead end road. I suspect that Cox is either jimmying with the bandwidth or the lines can't handle the traffic. I'm out several bucks for a failed diagnosis. I'd really like an explanation as to what is going on because it is a regular and predictable occurrence.

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mike_fong

New Contributor

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I had a cheap router and the standard modem-perfect

I connected both wired & wireless with the old   modem & my router

I wonder if it has something to do with the combo router/modem ....I think Ill call the man to come out....CS cant help

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Tecknowhelp

Valued Contributor II

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2.8K Messages

If your old setup was a separate modem and router then I suggest a modem and router for your new equipment too. Gateways are generally inferior. If nothing else, it allows you to bypass the router and see if a speed problem is signal(cable) or network(router) related.

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DerrickW

Valued Contributor

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1.2K Messages

Hi Mike,

I'd like to see what's going on with your internet connection. Do you have the streaming issues with a wired connection as well? We can check the signal levels to the modem as well, please send an email to cox.help@cox.com including the account information.

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Tecknowhelp

Valued Contributor II

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2.8K Messages

DerrickW said:
please send an email to cox.help@cox.com including the account information.

Is this Cox's way of getting people off the forum? I thought moderators were to "keep these conversations open and available for Cox subscribers to ask questions, get help, and discuss their experiences."

Could moderators please put more effort into supporting those users trying to help, other then offering outside help that takes thread off course? Not to mention SMTP without TLS encryption is not secure. Why do Cox moderators ask users to email them private account info by a insecure means? What if the persons computer has malware? You would have just compromised their entire account. This has been asked before, and never answered, so I don't expect a answer now. 

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