masaruppup's profile

New Contributor

 • 

2 Messages

Closed

Internet drops every few mins while playing MMO, Streaming, etc.

internet signal drops significantly every few min while i'm doing stuff online. this happens greatly when im playing mmo, every 2~3 min, signal drops, and i lost connection sometimes, ultimately freeze then reconnects. Same thing goes for when im streaming. I've tried hard resetting my modem, router, etc and it still happens. I have chat with support, and asked them about this problems and they sent me strong signal to reset my modem. Which didnt help at all. I'd like to see what is the problem and wondering if i can fix this asap.

Former Moderator

 • 

7.1K Messages

One place you could check for starters is visiting http://192.168.100.1 and posting the signal level statistics shown there.  Perhaps there'll be some clues we can look at to understand better what is going on.

New Contributor

 • 

2 Messages

Here is what i see from http://192.168.100.1/ it looks like i'm having synchronize problem.

ime Priority Description
 Mon May 25 02:12:12 2015    Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=44:94:fc:69... 
 Mon May 25 02:12:12 2015    Critical (3)   Unicast Maintenance Ranging attempted - No response - Retries... 
 Mon May 25 02:13:48 2015    Warning (5)   MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=... 
 Mon May 25 02:13:48 2015    Notice (6)   TLV-11 - unrecognized OID;CM-MAC=44:94:fc:69:a5:50;CMTS-MAC=5... 
 Mon May 25 02:13:49 2015    Critical (3)   SYNC Timing Synchronization failure - Failed to receive MAC S... 
 Mon May 25 02:13:49 2015    Error (4)   RCS Primary DS Failure;CM-MAC=44:94:fc:69:a5:50;CMTS-MAC=50:5... 
 Mon May 25 02:14:14 2015    Warning (5)   MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=... 
 Mon May 25 02:14:14 2015    Notice (6)   TLV-11 - unrecognized OID;CM-MAC=44:94:fc:69:a5:50;CMTS-MAC=5... 
 Mon May 25 03:45:03 2015    Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=44:... 
 Mon May 25 03:45:05 2015    Warning (5)   Lost MDD Timeout;CM-MAC=44:94:fc:69:a5:50;CMTS-MAC=50:57:a8:8... 
 Mon May 25 07:17:56 2015    Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=44:... 
 Mon May 25 07:17:59 2015    Warning (5)   Lost MDD Timeout;CM-MAC=44:94:fc:69:a5:50;CMTS-MAC=50:57:a8:8... 
 Mon May 25 07:38:12 2015    Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=44:... 
 Mon May 25 07:38:15 2015    Warning (5)   Lost MDD Timeout;CM-MAC=44:94:fc:69:a5:50;CMTS-MAC=50:57:a8:8... 
 Mon May 25 11:11:22 2015    Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=44:... 
 Mon May 25 11:11:23 2015    Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=44:94:fc:69... 
 Mon May 25 11:11:25 2015    Warning (5)   Lost MDD Timeout;CM-MAC=44:94:fc:69:a5:50;CMTS-MAC=50:57:a8:8... 
 Mon May 25 14:28:28 2015    Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=44:... 
 Mon May 25 14:28:31 2015    Warning (5)   Lost MDD Timeout;CM-MAC=44:94:fc:69:a5:50;CMTS-MAC=50:57:a8:8... 
 Mon May 25 18:30:34 2015    Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=44:... 
 Mon May 25 18:30:37 2015    Warning (5)   Lost MDD Timeout;CM-MAC=44:94:fc:69:a5:50;CMTS-MAC=50:57:a8:8... 
 Mon May 25 21:46:57 2015    Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=44:... 
 Mon May 25 21:46:59 2015    Warning (5)   Lost MDD Timeout;CM-MAC=44:94:fc:69:a5:50;CMTS-MAC=50:57:a8:8... 
 Mon May 25 23:09:37 2015    Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=44:... 
 Mon May 25 23:09:39 2015    Warning (5)   Lost MDD Timeout;CM-MAC=44:94:fc:69:a5:50;CMTS-MAC=50:57:a8:8... 
 Mon May 25 23:10:47 2015    Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=44:... 
 Mon May 25 23:10:49 2015    Warning (5)   Lost MDD Timeout;CM-MAC=44:94:fc:69:a5:50;CMTS-MAC=50:57:a8:8... 
 Tue May 26 02:40:11 2015    Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=44:... 
 Tue May 26 02:40:13 2015    Warning (5)   Lost MDD Timeout;CM-MAC=44:94:fc:69:a5:50;CMTS-MAC=50:57:a8:8... 
 Tue May 26 04:02:50 2015    Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=44:... 
 Tue May 26 04:02:55 2015    Warning (5)   Lost MDD Timeout;CM-MAC=44:94:fc:69:a5:50;CMTS-MAC=50:57:a8:8... 
 Tue May 26 04:04:17 2015    Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=44:... 
 Time Not Established   Critical (3)   Received Response to Broadcast Maintenance Request, But no Un... 
 Tue May 26 04:13:11 2015    Warning (5)   MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=... 
 Tue May 26 04:13:11 2015    Notice (6)   TLV-11 - unrecognized OID;CM-MAC=44:94:fc:69:a5:50;CMTS-MAC=5... 
 Tue May 26 08:28:52 2015    Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=44:... 
 Tue May 26 08:28:56 2015    Warning (5)   Lost MDD Timeout;CM-MAC=44:94:fc:69:a5:50;CMTS-MAC=50:57:a8:8... 
 Tue May 26 13:37:58 2015    Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=44:... 
 Tue May 26 13:38:01 2015    Warning (5)   Lost MDD Timeout;CM-MAC=44:94:fc:69:a5:50;CMTS-MAC=50:57:a8:8... 
 Tue May 26 17:51:42 2015    Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=44:... 

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 351000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File Complete  
Security Enabled BPI+

Downstream Channel 0
Lock Status Locked Modulation 256 QAM
Channel ID 1 Symbol rate 5360537
Downstream Frequency 351000000 Hz Downstream Power -0.1841 dBmV
SNR 37.3560 dBmV Correctables 20052
Uncorrectables 95619    

Downstream Channel 1
Lock Status Locked Modulation 256 QAM
Channel ID 2 Symbol rate 5360537
Downstream Frequency 357000000 Hz Downstream Power -0.4480 dBmV
SNR 37.3560 dBmV Correctables 18542
Uncorrectables 92619    

Downstream Channel 2
Lock Status Locked Modulation 256 QAM
Channel ID 3 Symbol rate 5360537
Downstream Frequency 363000000 Hz Downstream Power -0.1718 dBmV
SNR 37.3560 dBmV Correctables 18929
Uncorrectables 92443    

Downstream Channel 3
Lock Status Locked Modulation 256 QAM
Channel ID 4 Symbol rate 5360537
Downstream Frequency 369000000 Hz Downstream Power -0.2483 dBmV
SNR 37.9359 dBmV Correctables 19393
Uncorrectables 93095    

Upstream Channel 0
Lock Status Locked Modulation 64QAM
Channel ID 4 Symbol rate 5120 Ksym/sec
Upstream Frequency 32500000 Hz Upstream Power 48.0000 dBmV

Upstream Channel 1
Lock Status Locked Modulation 16QAM
Channel ID 1 Symbol rate 2560 Ksym/sec
Upstream Frequency 17800000 Hz Upstream Power 46.5000 dBmV

Upstream Channel 2
Lock Status Locked Modulation 64QAM
Channel ID 2 Symbol rate 2560 Ksym/sec
Upstream Frequency 21100000 Hz Upstream Power 46.5000 dBmV

Upstream Channel 3
Lock Status Locked Modulation 64QAM
Channel ID 3 Symbol rate 5120 Ksym/sec
Upstream Frequency 26000000 Hz Upstream Power 46.5000 dBmV

Former Moderator

 • 

7.1K Messages

The signals look good but the modem does appears to be logging signal related problems.  Are there any cable splitters you can try bypassing to see if that helps?