Zavala's profile

New Contributor

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2 Messages

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Internet dropping every minute

I have had a technician come and look at our connection, he did mention that there was something wrong with the connection signal. This has been happening for about 2 weeks now and it's pretty disruptive.

An ideas what this could be?

Valued Contributor III

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4.2K Messages

What are your signal levels? Should be able to find them on 192.168.100.1, but can give specifics if i knew what model modem/gateway you have.

New Contributor

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2 Messages

Here you are. This is an older modem so I might go and buy a new one, see if it resolve this issue.

Valued Contributor III

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4.2K Messages

Your upstream power level is high. Should be below 50. Any splitters in that room or else where that you can bypass? 

Also, what model modem do you have? I would suggest a DOCSIS 3.0 modem for performance reasons.