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New Contributor
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Internet disabled
My internet is not working but my tv and phone are? Says internet has been disabled
Becky
+2 more
Moderator
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What device (PC, tablet, phone, game system, etc.) is giving you the "internet has been disabled" message?
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Ducky
New Contributor
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My smartphone and tablet .. The tv with the advance receivers says to Refernce 1.1.3 when calling ... But the other tv with basic TV works and my phone works
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Health_Edge
+5 more
Valued Contributor III
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Can you describe this error message in more detail? Maybe you're getting the redirect to Cox's self installation page or some page saying your account is suspended? If your cable receiver is a Trio, then 1.1.3 is a subscription error. Sounds like your services haven't been fully activated yet.
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DerrickW
Valued Contributor
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Have you reset your cable boxes already? If that did not fix it we can do some more troubleshooting on our end. We will need the account information, please send an email to cox.help@cox.com with the name and address listed on the account.
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