Internet constantly dropping very fustrating

Please reply this is very annoying.

My guess is something with the downstream. Can you post your signal levels? Should find them near where you got your logs.

Also, when you lose the internet, do the lights change on the modem?

When I lose internet the lights stay the same anyways here are the signal level

Tested my internet while it was dropping lights stayed the same

http://www.speedtest.net/result/4834956505.png

For one, your downstream power levels are pretty bad. They should ideally be in the range of -3 to 3, or as close to zero as possible.

When they did a professional installation because it was't working the guy attached an attenuator but it made the interent worse so I removed not sure what to do I need help

I see the issue here:

Those levels look like a issue at the plant. Those uncorrectables are packet loss. 

Can you describe your house? I have a feeling your in a Condo or some kind of apartment complex. I only ask because I think the issue may be in the maintenance closet or shed. Just a gut feeling. Take it with as grain of salt.

I live in a apartment with 3 bedrooms and the modem and router is in the living room I am not sure how to not use that channel the only setting I have is this one

And by the way what does correctables mean? Thanks

Also there seems to be another channel causing packet loss

1NT3RN3T said:
I live in a apartment with 3 bedrooms

How does the cable get from the street to the bedroom the modem is in? Is there main junction somewhere where all the cables come together? 

I wouldn't mess around with the starting frequency. Without know how Cox has the bandwidth allocated, changing that could make things worse. That's mostly to improve boot speeds so the modem doesn't have to cycle through the entire channel.

1NT3RN3T said:
And by the way what does correctables mean?

Connection from your PC to the website your visiting is done through a protocol called TCP by sending and receiving packets. Part of that protocol is error correction where if the PC detects a packet wasn't received, it will ask the website to resend it. This adds a tiny bit of latency. If after several attempts to resend the packet, it fails, it is considered a "uncorrectable". Basically the packet never made it to it's destination = packet loss.

Can't find where the wires go so maybe it is underground there is another coaxial outlet in the master bedroom though

Really need help on this I had the same issue a month ago in my old house the internet always dropped

It is probably my modem or router or it is Cox's fault

1NT3RN3T said:
Can't find where the wires go so maybe it is underground there is another coaxial outlet in the master bedroom though

 Was the service installed recently? When was the last time a technician was out? If there is a signal problem, then someone physically needs to find the leak and stop it.

I had a professional installation and the wires come from the wall there are two wires he attached a cable extension and a white cable wire to it I removed it because I was having internet issues but that made the situation worse.

Also my service was installed about 3 weeks ago again I don't know why when I attach a attuentor to the cable it make it worse