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Isoz

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Internet connectivity issues

Our internet has developed some connectivity issues . We had a tech here once to double check the install of the new modem , and it worked perfectly for a while , but now it is having connectivity issues . The modem is showing a high number of uncorrectable errors .

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
142 Locked QAM256 849000000 Hz 0.2 dBmV 37.1 dB 971 62
121 Locked QAM256 723000000 Hz 0.5 dBmV 37.2 dB 5450 1048
122 Locked QAM256 729000000 Hz 0.6 dBmV 37.3 dB 5109 957
123 Locked QAM256 735000000 Hz 0.6 dBmV 37.1 dB 4855 899
124 Locked QAM256 741000000 Hz 0.8 dBmV 37.1 dB 4522 847
125 Locked QAM256 747000000 Hz 1.0 dBmV 36.9 dB 4320 777
126 Locked QAM256 753000000 Hz 1.2 dBmV 37.1 dB 3593 674
127 Locked QAM256 759000000 Hz 0.9 dBmV 37.5 dB 3479 633
128 Locked QAM256 765000000 Hz 0.8 dBmV 37.5 dB 3604 576
129 Locked QAM256 771000000 Hz 1.1 dBmV 37.6 dB 3127 540
130 Locked QAM256 777000000 Hz 1.1 dBmV 37.6 dB 2926 440
131 Locked QAM256 783000000 Hz 1.0 dBmV 37.5 dB 2690 358
132 Locked QAM256 789000000 Hz 0.9 dBmV 37.4 dB 2598 401
133 Locked QAM256 795000000 Hz 0.8 dBmV 37.6 dB 2206 352
134 Locked QAM256 801000000 Hz 1.1 dBmV 37.6 dB 2199 302
135 Locked QAM256 807000000 Hz 1.1 dBmV 37.6 dB 1970 257
136 Locked QAM256 813000000 Hz 0.9 dBmV 37.7 dB 1938 214
137 Locked QAM256 819000000 Hz 0.8 dBmV 37.5 dB 2014 158
138 Locked QAM256 825000000 Hz 0.8 dBmV 37.5 dB 1778 180
139 Locked QAM256 831000000 Hz 0.6 dBmV 37.5 dB 1779 192
140 Locked QAM256 837000000 Hz 0.5 dBmV 37.2 dB 1843 194
141 Locked QAM256 843000000 Hz 0.3 dBmV 37.1 dB 1900 202
143 Locked QAM256 855000000 Hz 0.1 dBmV 37.1 dB 1617 213
144 Locked QAM256 861000000 Hz 0.0 dBmV 37.2 dB 1517 152

Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 4 Locked SC-QAM 37300000 Hz 6400000 Hz 46.0 dBmV
2 1 Locked SC-QAM 19400000 Hz 3200000 Hz 43.0 dBmV
3 2 Locked SC-QAM 24300000 Hz 6400000 Hz 43.0 dBmV
4 3 Locked SC-QAM 30800000 Hz 6400000 Hz 44.4 dBmV

Current System Time: Thu Jun 22 11:03:39 2017

Do we need another tech to roll out on this ? Is the node we are on being worked on ?


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MaryF

Former Moderator

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471 Messages

Hi Isoz,

We'd like to take a look at your modem further.  Please email us at cox.help@cox.com with your full name and street address so we can further assist.  Please include a link to this post in your email.  Thanks!

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