Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Incredibly slow internet speeds on Preferred plan using Motorola Wireless Cable Modem
Hi,
I was just hoping to find a way to increase my download and upload speeds. I just moved into an older neighborhood near ASU and I am not sure if the area is causing the slow speeds, or my new wireless cable modem, the Motorola SBG6580.
I used the speed checker tool and it's been showing download speeds never above 1.5Mbps while I was expecting at least 20Mbps on the Preferred plan which advertises 25Mbps speeds. I am not sure what the issue may be, let me know if there is any more information needed to help find a solution!
Thanks!
DerrickW
Valued Contributor
•
Hi rift,
Those are considerably low speeds for that tier of internet service. Are you using a wireless connection? Have you also tested the connection speeds while connected via ethernet cable (if possible)? I would like to take a look at the modem information on our end to see if there any problems there. Could you e-mail me at coxhelp@cox.com, include in your e-mail the name and address on the account. I will see what I can find out that may be causing you to have these slow connection speeds.
0
0