Immediate Action Required ???

I am getting the same thing and I am happy with what I have. We have 5 phones currently throughout our house. Seems like a way to get in the door so they can charge a monthly fee later.

Thanks EdwardH.Good to know I can keep using my SB6183 modem for internet. I do have some more questions.

How does the Cisco DPQ3212 "connect back to the wall outlet allowing you to use the same phone outlets in the home", as you say? I'm looking at the back of the Cisco modem and don't understand how that works.

How would I bypass the internet features and just use the phone features. Do I need to hook it up to the cable outlet from the wall just for phone features? And, as far as phone features, what if I just want to make and receive calls? Period. Nothing else.

I just want to maintain my basic 4 landlines. Do I really need the Cisco modem if I'm happy with basic phone service? Can I stick with what I have now?

Thanks for the good info, Jonathanj. Just a few more questions ...

As far as phone features, what if I just want to make and receive calls? Period. Nothing else.

I just want to maintain my basic 4 landlines. Do I really need the Cisco modem if I'm happy with basic phone service? Can I stick with what I have now?

Thanks Jonathan J. You sound like you know what you're talking about! I appreciate your responses.

Maybe I'll drop my landline and just use my cell phone. Do you have any idea when the drop-dead date will be in San Diego 92102?

Hi,  at this time we do not have the drop dead date of when this change must be completed by; however,  you won't want to wait too long.  Because you've been notified you'll want to consider the credit offer and your letter may advise how long that offer is available.  Let us know if you have any further questions or concerns, we're here to assist you!  Thanks for your loyalty to Cox Communications and have a wonderful weekend!  

So, to clarify, the new digital phone modem [CISCO DPQ3212] will need to be placed inside my home where there is an electrical outlet, a coax cable and a phone jack? It does not need to be located near a phone, and it will support multiple phone extensions throughout the home? 

Might it be beneficial to place it near a streaming device so the ethernet can be used for direct internet connection (instead of using wi-fi for the streaming device)? I'm trying to determine where to place the new modem so it's not in the way and might provide some benefit. Also, there is no additional cost for the new modem (at this time), except for the $30 battery that is optional? 

Please advise...thanks so much.

It only needs to be placed near a telephone jack if you plant on back feeding dial tone through out your house phone wiring. If you have wireless phone sets, you can just plug in the main base directly into the back of this MTA and bypass your old house wiring.

That's correct. 

Hi, you are correct.  The battery is required if you'd like to have battery back-up for the telephone in the event of a power outage.  If you currently have a different modem that you're using for your Internet service, you may use one or the other for your Internet service, otherwise to use both modem devices you'd have to pay for an additional line of Internet Service.  

I agree that is seems like a way in the door to charge a monthly fee later.

With all the telemarketing and robocalling these days, for every 10 calls I get on the land line, maybe 2 are legitimate.

If and when my phone stops working without the new equipment, I'm just going to cancel the service.

Hi, Cox like our  competitors is proactively updating the network by removing outdated technology that will cease to be manufactured or supported in the future and replacing it with up to date technology.  Many of our customers already have the new technology installed in their homes and may not have an additional charge associated with it.  I'll gladly review your account to see how the change may impact you.  Please reach out to us via Facebook, Twitter or email at cox.help@cox.com with your complete address, account name and the specifics.  I look forward to addressing your concerns!  

I have several questions on this:

1. Is this the CISCO upgrade a Voice Over Internet Protocal (VOIP) or like, in which many companies are or have switched to and since it's connected to a modem and cable, EVERY call and communication is streamed / downloaded to cloud or a server to be archived and screened?

2. What if I do not have COX cable and have a different carrier?

3. What if I don't have any cable or discontinue service later, will my phone still work? Will there be alternative aside from getting COX cable too and increase my phone bill even more?

4. Will this end up in the same category as our TV sets now to where I pay $$ each month for a box on each that captures what is watch on each tv and when in order to receive service. The TV in the garage was so nice.

5. Will Cox offer ANY alternative for a non-digital, no bells and whistles? 

6. Or, as an alternative will COX offer phone service, cable internet and TV in all one package group? No more bundling, just a person has COX which includes EVERYTHING and is not seperatable. But does have ala carte features / channels that I really want (and don't want) since all are becoming dependent on each other anyway.

7. Will COX be lowering my $35+ bill that I don't even carry a long distance option on? This may keep me from porting my home phone o a Verizon home cell station for $10 / month? 

Thanks for your responses