Cris1010's profile

Cris1010

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Home Phone not working?

Help ! My home phone is working to make calls out but no incoming calls. When I call from my cell it says my home phone is not in service. But I am able to call from it . I tried looking up answers can't seem to fix it

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MariaL

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774 Messages

Hi Cris1010,

We'd be happy to investigate this issue and address your concerns; however, we will need some additional information in order to do so. Please email our team at cox.help@cox.com. Be sure to include your name, complete service address, and the issue you’re experiencing.


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Health_Edge

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Valued Contributor III

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Sounds like you might have your number accidently forwarded to a non working number. Try dialing *73 on the house phone and then try calling it again from your cell. 

Also, does the error message say "Cox Communications" at the end?

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dward5665

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122 Messages

I'd be curious to see what caller id showed on a call from that line. *73 is a good idea, but doesn't the phone normally give one short ring before the call is forwarded?

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