New Contributor
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3 Messages
High Latency
After being hooked up with the Cox Essential for the past couple of years I all of sudden started experiencing high latency (over 1,000 ms) on all WAN connections today.
Results of PATHPING
Tracing route to cox.net [68.99.123.161] over a maximum of 30 hops:
0 [home computer]
1 www.asusnetwork.net [192.168.1.1]
2 10.144.48.1
3 172.21.0.248
4 70.169.75.84
5 * 70.169.75.153
6 dukedsrj01-ge-210.0.rd.at.cox.net [68.1.1.121]
7 68.1.15.234
8 68.99.123.4
9 ww2.cox.com [68.99.123.161]
Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 [home computer] 0/ 100 = 0% |
1 6ms 0/ 100 = 0% 0/ 100 = 0% www.asusnetwork.net [192.168.1.1] 0/ 100 = 0% |
2 1288ms 0/ 100 = 0% 0/ 100 = 0% 10.144.48.1 0/ 100 = 0% |
3 1285ms 0/ 100 = 0% 0/ 100 = 0% 172.21.0.248 0/ 100 = 0% |
4 1296ms 0/ 100 = 0% 0/ 100 = 0% 70.169.75.84 0/ 100 = 0% |
5 1277ms 0/ 100 = 0% 0/ 100 = 0% 70.169.75.153 0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% dukedsrj01-ge-210.0.rd.at.cox.net [68.1.1.121] 0/ 100 = 0% |
7 1319ms 0/ 100 = 0% 0/ 100 = 0% 68.1.15.234 0/ 100 = 0% |
8 1324ms 2/ 100 = 2% 2/ 100 = 2% 68.99.123.4 0/ 100 = 0% |
9 1324ms 0/ 100 = 0% 0/ 100 = 0% ww2.cox.com [68.99.123.161]
MOTOROLA MODEM SIGNAL
| Downstream | Bonding Channel Value | ||||
|---|---|---|---|---|---|
| Channel ID | 78 | 77 | 79 | 80 | |
| Frequency | 855000000 Hz | 849000000 Hz | 861000000 Hz | 867000000 Hz | |
| Signal to Noise Ratio | 36 dB | 36 dB | 36 dB | 36 dB | |
| Downstream Modulation | QAM256 | QAM256 | QAM256 | QAM256 | |
Power Level
|
-1 dBmV | -2 dBmV | -1 dBmV | -2 dBmV | |
| Upstream | Bonding Channel Value | ||
|---|---|---|---|
| Channel ID | 2 | 1 | 3 |
| Frequency | 29600000 Hz | 23300000 Hz | 36100000 Hz |
| Ranging Service ID | 1269 | 1269 | 1269 |
| Symbol Rate | 5.120 Msym/sec | 2.560 Msym/sec | 5.120 Msym/sec |
| Power Level | 46 dBmV | 44 dBmV | 46 dBmV |
| Upstream Modulation | [3] 16QAM [3] 64QAM |
[3] QPSK [2] 16QAM [3] 64QAM |
[3] 16QAM [3] 64QAM |
| Ranging Status | Success | Success | Success |
roknrol
New Contributor
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3 Messages
12 years ago
My ZIP is 85339. Maybe there is some type of issue on the Cox side in this area?
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BigunALE
New Contributor
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1 Message
12 years ago
Been having issues for about 5 days now, although the last 3 have been the worst. Friday and Saturday have consisted of modem going down for 15 to 20 minutes, then coming back up for 4-5 minutes, then going back down for 20 minutes, etc... My call to tech support just got me the standard pandering script, with no idea of when the issue will be resolved.
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roknrol
New Contributor
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3 Messages
12 years ago
The problem resolved itself by the next day. I didn't make any changes or reboot the modem or router after I posted this.
Probably just temporary network congestion somewhere in the network.
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