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New Contributor
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HBO Subscription Issue
Why does my HBO subscription work on one receiver but not on the other? No problems watching or accessing On Demand with the main receiver but when I try to watch or access on my secondary box it says "subscription required". I have tried resetting twice with no luck. The weird thing is it was working perfectly fine a few days ago.
Health_Edge
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Valued Contributor III
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Is it just a issue with HBO on demand? Or watching HBO in general?
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ReneeG
Former Moderator
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I would like to fix this issue for you. We would need to review the services on your account. Can you send us an email to cox.help@cox.com with your full service address and the last four digits of your SSN or four digit Cox PIN? I look forward to your email.
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swysbad
New Contributor
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Both but only on the secondary receiver. Primary is fine.
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Health_Edge
+5 more
Valued Contributor III
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My guess is the account isn't "balanced" meaning the correct codes are assigned to the second box for HBO. Happens alot, especially if you return or get a second box recently. People at the Cox stores usually don't know how to do service orders all that well.
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