New Contributor
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2 Messages
Europe email
I am in Europe (Austria right now) and it seems Cox is blocking all my outgoing emails from my email account. Why is this? What can I do to stop this blocking? Is there something I am not doing correctly? It also seems I can't log into webmail. I try to login and all I get is "This webpage is not available".
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DerrickW
Valued Contributor
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1.2K Messages
It sounds like your IP address is being blocked by a third party spam filter company. Can you open a new browser window and type in http://whatismyip.com, that will tell you the IP you are using. Please send an email with the IP, and the username that you are logging in with? Thanks!
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Health_Edge
Valued Contributor III
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4.2K Messages
You can also check your IP here.
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dwaldo
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Derrick,
I am sorry it has taken me so long to reply. I have been using another email account for all my email. My COX email is still not working. If I VPN to my company back home I can log into the cox.net webmail and get my mail on my computer through IMAP/SMTP. However, when I am just using the provider here in Austria, and other countries, I can't send email. I can receive the messages, just not send.
I don't know how to send you my IP address. Can you tell me how to do that?
David
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DerrickW
Valued Contributor
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1.2K Messages
If you have another email address that you can send from besides your Cox email you can send it to cox.help@cox.com. I would not advise you to post your IP to our forums.
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sv22
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I am having a similar problem. I am currently Overseas. I am using a Mac. My sent emails are not reaching their destinations if I use the Mail software. When I go through webmail into my sent items box, the emails show as being sent. If I log into webmail, type the email and send it, it shows up in the webmail sent items box, and it makes it to its destination.
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Tecknowhelp
Valued Contributor II
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2.8K Messages
Who is that provider/ISP? Maybe they have a SMTP server you can use, or better yet a relay server you can send email through.
Also, I think Cox can see your public IP if they can see your modem. This is a good site to check if the IP is blocked.
Last, the headers from the bounce back email would be useful. That will tell us who/what is exactly blocking it.
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