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melissa361ee6

Visitor

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1 Message

Can't Stop Updating User ID

A couple days ago I tried to log into the Cox app on Android and was forced to "update my user ID" which meant giving a second email address because the first one was already in use (by me).

This did nothing and the same screen comes up everytime I try to log in on the app. Restarting/resetting the app did not help. 

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DannyS

Moderator

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656 Messages

If uninstalling/reinstalling the app has not helped to correct this concern.  Try accessing your account online at cox.com.  From there, you can reset your User-ID's password.  If you need additional assistance with your account.  Please contact us via email at cox.help@cox.com. 
-Dan

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darciegirl2

1 Message

I am having the same issue via my computer at  cox.com.. I updated but it keeps going back to the update screen 

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Allan

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2.4K Messages

Hello. I recommend emailing us at cox.help@cox.com
-Allan

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steadmankl

Visitor

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6 Messages

@DannyS​ this happens on my computer at cox.com also. This is 3 days old, why hasn't it been fixed?

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steadmankl

Visitor

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6 Messages

@Allan​ I can't get to cox.help@cox.com because it just goes to the update screen. Is this what we can expect from Spectrum?

(edited)

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steadmankl

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6 Messages

Also the chat button disappears when I click on it.

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