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New Contributor
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Essential Internet (15mbps) only getting 6mbps
Problem: Hulu Plus is freezing like crazy even though Netflix works fine. (Netflix automatically lowers stream quality to match bandwith)
Symptoms: Cox Speed test returns 6mbps download speed even though advertised as 15mbps. Xbox One speed test only returns 2-3mpbs with up to 27% packet loss.
Equipment: NETGEAR N300 Wi-Fi DOCSIS 3.0 Cable Modem Router (C3000) attached to 100ft coax cable no splitters, Xbox One and HP Envy I7 with 12gb ram.
Troubleshooting tried: I've powercycled everything. Haven't called a tech yet because I don't want to spend $50 if I don't have to.
Ideas?
ChrisL
Former Moderator
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Could you for starters try visiting http://192.168.100.1 and posting the signal status info and modem logs? There may be some clues there as to what is happening.
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Nairion
New Contributor
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Nairion
New Contributor
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That what you're looking for?
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Nairion
New Contributor
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ChrisL
Former Moderator
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Some of those downstream channels are showing low SNR which is usually an indicator of a noise problem and I'm also seeing some packet loss to the modem. Are there any cable splitters you can try bypassing to see if that helps?
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rapidrob
New Contributor
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Come on, "support". Note that the original email said coax connected to modem WITH NO SPLITTERS.
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Tecknowhelp
Valued Contributor II
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Get a reading from the tap? If SNR bad there? If so, get a technician. Won't cost you money if before d-mark.
If SNR is good there, and don't want to pay cox, then hire a electrician or explore how hour house is wired. Do you only have 1 outlet in entire dwelling? That is pretty rare.
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