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New Contributor
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Endless 3.1.1.2 errors
Im at my wits end....for the last 10 days we have experienced numerous 3.1.#.# errors. Technicians have been to the house twice and replaced my box, fittings, splitters and amp. The systems works for about 12 hours but then the errors begin again leaving many channels in the 1077 to 1735 range unwatchable. In addition, hundreds, yes well over a hundred critical internet errors on the cable modem's event log to go with its intermittent service. HELP .....our local techs can seem to figure it out.
Bdavis2439
New Contributor
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Well, the frustration continues! Had a scheduled window for an appointment this morning between 8 and 10. At 10:45 and no technician or call I called and spent some time hold while they tried to figure it out. Unable to make it due to delays, we rescheduled for today between 3 and 5 PM. No call and no technician again and a total of four hours of my day wasted waiting, at home, holding up my end of the service appointment, twice. And this is after two previous service calls to fix the issues have failed completely.
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Bdavis2439
New Contributor
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CarolLM
Former Moderator
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Oh wow, that's really not good! I'd like to see what happened and what I can do to correct this and prevent it from happening again. Please reach out to us via Facebook, Twitter, or email us at cox.help@cox.com, include your complete address and account name.
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Nvphone
New Contributor
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If they have to use an amp to boost your signal that is bad.
I take it this signal amp is in your house.
As long as they have to use this to boost your signal you will always have problems.
Amps add noise to the already weak input to your home.
This is an old cheap fix which dates back to the old days with cable companies
which sadly hardly ever works..
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MichaelJ
Moderator
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JonathanJ
Former Moderator
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Sounds great please keeps us updated and enjoy the new features with Contour 2.
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Bdavis2439
New Contributor
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April 30, 2017
As promised I'm posting this as a follow-up comment.
Well it has been 24 hours since Shawn, the cable repair wizard, yes, I called him a wizard because he figured it out when others could not. Turns out it was the old Explorer Box and client. Who knows the reason, but the old box, even after replacing it once, but not the client box, resolved all the issues we were having.
Now to be clear, the new box is Cox's new system, Contour 2, a recently released hardware with evolved upgraded software that is becoming an industry standard. But what's important to me is having a reliable product with service that supports the customer.
While I had my doubts in the beginning, which are detailed above, and we did have a hiccup with Cox actually making it to two scheduled appointments. The right technician for the job, after four attempts, was Shawn, he resolved it properly and introduced our family to the Cox Contour 2 system.
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