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New Contributor
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Dvr playback choppy
Recently when playing back shows they are choppy. Losing sound, slight freezes and pixel loss. I've had the same dvr for probably 10 years. Tv and Internet are fine. I think it's time to get a replacement dvr?
Opie
New Contributor
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I was wrong, it's normal TV watching also, I just normally watch what I have dvr'ed. It's like their isn't enough bandwidth for just normal TV watching and recording
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StephanieA
Former Moderator
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What model DVR do you have? What percentage of the hard-drive is full? Is the cable straight from the wall to the receiver or is there a splitter?
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bill_johnson
New Contributor
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I have the same similar problem. But my problem is only with the Music Channels, not the other channels.
While playing the channels that have been recorded or even watching the live Music Channels, at any time
during the song, it sort of skips for a split second or is choppy. My DVR is about 10 years old also. It just seems
to ruin the song!
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StephanieA
Former Moderator
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What model DVR do you have? What percentage of the hard-drive is full? Is the cable straight from the wall to the receiver or is there a splitter?
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podunkboy
New Contributor
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I've had this problem, had a tech out who spent most of an afternoon rewiring every cable from the pole to the DVR, and was eventually told that the only solution is a new DVR (losing hundreds of hours of stockpiled programming). If I have to surrender up all that accumulated programming, I'll likely just switch to an alternative provider since I'll have nothing to tie me to Cox.
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ChrisL
Former Moderator
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Having experienced box failure myself it is entirely possible that is what you're experiencing. We can schedule a tech to come back out once you've had time to view your recorded programs if you like.
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bill_johnson
New Contributor
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I believe it's a Scientific Atlanta,about 10 years old. No splitter involved
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bill_johnson
New Contributor
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Dvr is about 60 percent full!
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Becky
+2 more
Moderator
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Does the audio ever seem to drop out or skip while watching live TV on non-Music Choice channels? Do you notice the problem during playback of non-Music Choice content recorded to the DVR?
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bill_johnson
New Contributor
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not really on the non music channels! however when there is cloudy or stormy weather, movie and regular recordings
are patchy or there is some sort of interference with the picture!
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DustinP
Moderator
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Thanks for verifying the connections inside the home and this could be correlated, but definitely shouldn't be happening. We may want to have a technician appointment reserved to follow-up. You may email Cox at Cox.Help@cox.com with your address, name, and copy of this forums link.
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