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New Contributor
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DVR frequently hangs when fast forwarding or rewinding
Regularly when I fast forward or rewind a show it won't stop when I press play. Instead, It will continue fast forwarding or rewinding for several more seconds. I can tell when this is happening because the timer display on the screen will freeze. When the fast forward or rewind does stop it will have jumped 20 minutes or so. Also, often times when I press the Guide button or DVR button on the remote it will take several seconds for the guide to display.
This is my second DVR. The first one, a Motorola DCH3416, behaved exactly the same way. My current DVR is a Motorola DCX3400. Resetting, unplugging, etc does not fix the problem.
Is this just a normal quirk or is there a fix for it?
Don
Dina
Contributor III
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This is not a normal function or quirk. You stated this was your second DVR. Did we send a technician out to look into the issues or did you simply take the box into a store to replace it? You may have secondary issues, signal, fittings or wiring that we need to address. Please email our team at cox.help@cox.com and include your full name, address, and a link to your post here. Once received, we will investigate further.
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dem
New Contributor
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Thanks. It was suggested that I swap out the DVR when I talked to a Cox representative. It's good to know that a secondary issue might cause this problem. I will follow through with an email to cox.help.
Thanks!
Don
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